BoatsUnlimitedNY.com sucks big ones
I ordered a motor from them on the 14th of last month and til this day still have not received any information about the status of the order. In the last week I've been trying to contact them to see what is going on and their toll-free number is constantly going to voicemail. It got really ridiculous leaving them messages without an answer so I finally had to do a search on the net to find another number to call. I mean the numbers they list on their website is a virtual blackhole. So 3 voicemails and a few Emails later I was fed up. Finally found another number unlisted from their Website and got someone to answer the phone. He put me on hold for about 10 minutes and came back and told me It was drop shipped from the manufacturer and I would get another Email soon. I just told them to go ahead and cancel the order. I have had enough of them.
So I went over to onlineoutboards.com and Emailed them about getting one from them. Their sales manager Chris Collins wrote back promptly and agreed that they would match the price and they had it in stock. He also quoted me a shipping timeframe of 5-7 days. So I ordered one today from them after cancelling the old one. I'm keeping my fingers crossed to see how this goes. Maybe by sometime next week I will have a boat with some kinda powerplant. Stay tuned.
Don’t let the big website fool you – there’s only one guy behind boatsunlimitedny. They’ve got all kinds of complaints against them though the BBB. In the summer of 2005, I called to see if they had Yamaha Manifolds (they advertise for Yamaha parts). Chris claimed to have them, in stock (the only place in the US that said they did). He told me they’d be out the next day. A week later I called – he said there were multiple deaths in the family and they lost the order – but they’d get it out that day. I called a week later, they said they lost the order… then he came back and told me they sold one of the manifolds – Highly unlikely since these boats are rare now. I told him that the only way he’d save the deal was to ship the one he had that day, I told him to call me back with the tracking info. Most of the time it was impossible to track this guy down – I ended up calling him at him home since he wouldn’t return my money and wouldn’t call back. When I did get him at home, he told me that I was “mean” and he wouldn’t give me my credit (of about $900). I had to file a claim with my credit card and he never contested it – so 3 months after the attempted purchase, I was credited back.
Stay away from this hack – it’s all smoke and mirrors.